Almost 800,000 people were waiting for NHS treatment in Wales as of May 2025, according to the British Medical Association - and it’s a multi-year, recurring problem, not a blip. The Care Quality Commission put it plainly in October 2025: demand for care is rising across a health and social care system that’s already under severe pressure. NHS England regularly cites missed appointments as a £1 billion-plus annual cost. And workforce and capacity constraints mean, in the House of Commons Library’s words, that demand is simply outstripping supply. Those numbers framed a recent webinar on scaling patient access with AI agents, hosted by Robotics AI and Druid AI, featuring two clinicians who deal with that gap every day: Dr Mike Brady, Assistant Clinical Director for Clinical Care at the Welsh Ambulance Service, and Dr Tim Caroe, Medical Director of Primary Care and acting CCIO at NHS England South East. What they described wasn’t a pitch for AI as a fix-all - it was a working account of where AI agents actually help in urgent care, where they don’t, and what it takes to deploy one safely inside an NHS trust.
Source: https://www.druidai.com/blog/scaling-pa ... agentic-ai